Customer Support

 

FAQs

 

What keeps the cutter teeth from flying off?

Chain-Serts has a patented safety system that keeps the tooth in place when the chain is tightened for use. As with all saw chain use, always follow safety guidelines and wear protective clothing when using cutting products.

Do I need a special bar?

No special bars are needed. As with all saw chain purchases, make sure to check the gauge of our drivers to meet your bar size i.e. .122 gauge or .080 gauge.

Do I need to remove my chain to replace the cutters ? 

Chain-Serts are designed to be field replaceable with a self-locking taper. The chain does not need to be removed completely from the bar, just loosened. *See video of cutters being replaced in the field and in the shop.

What tools do I need to use to replace a dulled Chain-Serts cutter?

Special tools are not needed. A blunt instrument i.e. brass hammer would be helpful in tapping off a dulled tooth and a pair of needle-nose pliers to squeeze a new cutter on the holder link wedge.

What do I do if a Chain-Sert cutter becomes dull or broken? 

Remove dull cutter and replace with a new cutter.

 Can I sharpen the Chain-Sert cutter myself? 

It is not recommended. Each cutter is precision ground the same angles and depth of cut with a radiused diamond wheel.

  Doesn’t the large cutter design inhibit cutting speed?

Tests have shown Chain-Serts to cut as fast as standard commercial harvester saw chain. Production rate may vary based upon log size, log quality, operator skill and power source used.

What do I do if my chain starts to stick in the cut?

Check cutters for chipped or broken carbides. Replace broken or chipped cutters.

What do I do if my chain begins to glaze in the wood?

Check the carbide edges for ‘rounding’ or if the points of the cutter have ‘rounded. Replace cutters as necessary.

 

MAINTENANCE

*Examine the chain DAILY to change chipped or broken teeth.

*Keep the chain well oiled.

*Do not use a worn or broken sprocket.

 

TIPS FOR BEST USE OF CHAIN-SERTS.

*Do not use a worn bar with a swail or uneven rails. This will slow the chain’s cutting ability.

 *Make sure you properly wedge a cutter onto cleaned holder link. The back of the cutter should be approximately 1/8” from the back of the holder link. Improperly seated cutters may come off or damage the holder link.

 *Chain-Serts cutters are meant to be changed. TAP-OFF & WEDGE ON a new cutter for optimal cutting performance. Cutters are ground to specific angles during the manufacturing process. Attempting to re-sharpen the carbide tips will reduce cutting performance

*Do not touch the carbide with your tool when wedging it on.

*Peen rivets over with a hammer due to their toughness. Attempting to form Chain-Serts rivets over with a standard spinning tool may destroy your tool.

*Do not grind down the rakers. This will change the angles on your tool holder, making the cutters too aggressive resulting in stalling your machine and/or breaking your cutting system.

 

CHAIN-SERTS CUTTING SYSTEM VS STANDARD HARVESTER CHAIN

*The carbide-tipped cutters will GET SHARPER during the 1st hours of use as the carbide becomes honed.

*Initial cuts will be slightly slower, until the carbide burrs wear off at which time cutting speed will increase to normal.

 *Seat ALL cutters by preventing log-pinching during the 1st several cuts.

**Chain-Serts is an AGGRESSIVE cutting system!

*ADJUST your machine’s bar feed and chain speed to accommodate for wood types and conditions.

*DO NOT SLAM YOUR BAR TO START THE CUT. Present the cutter to the wood & LET CHAIN-SERTS DO THE WORK. Hammering Chain-Serts into the cut the will stress the chain’s parts.

 *The Chain-Serts cutting system makes wood chips – not wood shavings

 

SAFETY TIPS:

! WEAR GLOVES WHEN HANDLING THE CHAIN-SERTS SYSTEM. CHAIN-SERT CUTTERS ARE EXTREMELY SHARP!

 

! CHAIN-SERTS HARVESTER CHAIN IS DESIGNED FOR USE ON MECHANIZED MACHINERY ONLY.

 

! WEAR SAFETY GLASSES & ALL SAFETY GEAR.

 

! KEEP PEOPLE AND PETS AWAY FROM CHAIN IN OPERATION. ALL CUTTING TOOLS MAY SHATTER.

 

For Customer Support: CALL 814.938.1031

USA